Dispute Resolution
Learn about our fair and transparent dispute resolution process
Our Commitment to Fair Resolution
At MyOwnDesk, we are committed to providing a fair and transparent dispute resolution process. Our goal is to resolve conflicts quickly and equitably, ensuring both buyers and sellers have their concerns addressed professionally.
Fair & Impartial
All disputes are handled by neutral mediators with no bias toward either party.
Timely Resolution
Most disputes are resolved within 3-5 business days of submission.
Protected Funds
Funds remain in escrow until disputes are resolved fairly.
Dispute Resolution Process
Our step-by-step process ensures every dispute is handled systematically and fairly.
Submit Dispute
Either party can initiate a dispute through their order dashboard or contact support. Include detailed information about the issue, relevant files, and desired resolution.
- Order number
- Detailed description of the issue
- Supporting evidence (screenshots, files, communications)
- Proposed resolution
Initial Review
Our dispute resolution team reviews the submitted information within 24 hours. Both parties are notified and given an opportunity to provide additional evidence.
Mediation
A neutral mediator facilitates communication between both parties. The mediator helps identify mutually agreeable solutions and may propose compromise resolutions.
Final Decision
If mediation fails to reach agreement, our team makes a final binding decision based on the evidence provided. All decisions are documented and communicated to both parties.
Resolution Implementation
Once a resolution is reached, it's implemented immediately. Funds are released from escrow according to the agreed terms, and any necessary refunds or payments are processed.
Common Dispute Types
Quality Issues
Work delivered doesn't meet agreed specifications or quality standards.
Late Delivery
Seller fails to deliver work by the agreed deadline.
Communication Issues
Poor communication or unresponsive seller/buyer.
Misunderstanding
Disagreement over project requirements or deliverables.
Technical Issues
Technical problems prevent delivery or acceptance of work.
Copyright Issues
Delivered work contains copyrighted material or violates intellectual property.
What to Expect During Dispute Resolution
Professional Mediation
Experienced mediators facilitate fair discussions and help both parties reach mutually beneficial solutions.
Thorough Documentation
All communications, evidence, and decisions are carefully documented for transparency and reference.
Fair Decision Making
Decisions are based on evidence, contract terms, and platform policies, ensuring equitable outcomes.
Open Communication
Both parties are kept informed throughout the process with regular updates and clear explanations.
Preventing Disputes
While we handle disputes professionally when they arise, following these best practices can help prevent them:
Clear Communication
Discuss project details thoroughly before starting work. Use our messaging system to clarify requirements and expectations.
Detailed Requirements
Provide comprehensive project briefs with specific deliverables, deadlines, and quality expectations.
Milestone Planning
Break large projects into smaller milestones for better progress tracking and quality control.
Regular Updates
Maintain regular communication throughout the project with progress updates and early issue identification.
Review Work Carefully
Thoroughly review deliverables before approval. Request revisions for any issues while work is still in progress.
Need to File a Dispute?
If you're experiencing an issue with an order that requires formal dispute resolution, our team is here to help.
Important Notice
Disputes must be filed within 30 days of order completion. Please provide all relevant information and evidence when submitting your dispute for the fastest resolution.