Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you use our marketplace platform. We are committed to protecting your privacy and ensuring the security of your personal data.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Name and contact information (email, phone number)
• Account credentials and profile information
• Payment information and transaction history
• Communication records and messages
• Service listings and portfolio information

2.2 Technical Information

We automatically collect technical information including:

• IP address and device information
• Browser type and version
• Operating system and platform
• Usage data and analytics
• Cookies and similar technologies

3. How We Use Your Information

We use your information for the following purposes:

• Providing and maintaining our marketplace services
• Processing transactions and payments
• Facilitating communication between users
• Improving our platform and user experience
• Providing customer support and resolving disputes
• Ensuring platform security and preventing fraud
• Complying with legal obligations

4. Information Sharing

4.1 With Other Users

We may share certain information with other users as necessary for the marketplace to function:

• Profile information visible to other users
• Service listings and portfolio content
• Communication messages between users
• Order details and delivery information

4.2 With Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform:

• Payment processors for transaction processing
• Cloud hosting providers for data storage
• Analytics services for platform improvement
• Customer support tools for assistance

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until account deletion or closure
• Transaction records: 7 years for tax and legal compliance
• Communication logs: 2 years for dispute resolution
• Analytics data: 3 years for platform improvement

7. Your Rights

You have the following rights regarding your personal information:

7.1 Access and Portability

You can request access to your personal information and receive a copy in a portable format.

7.2 Correction and Update

You can request correction of inaccurate or incomplete personal information.

7.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

7.4 Restriction and Objection

You can request restriction of processing or object to certain uses of your information.

7.5 Withdrawal of Consent

You can withdraw consent for processing based on consent at any time.

8. Cookies and Tracking

8.1 Types of Cookies

We use the following types of cookies:

• Essential cookies: Required for basic platform functionality
• Functional cookies: Enhance user experience and preferences
• Analytics cookies: Help us understand platform usage
• Marketing cookies: Used for advertising and marketing purposes

8.2 Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

10. Children's Privacy

Our platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the "Last updated" date. Your continued use of our platform after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. GDPR Compliance

For users in the European Union, this Privacy Policy complies with the General Data Protection Regulation (GDPR). You have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.